Caring for your Merino

CUSTOMER CARE

We guarantee you will be delighted with your Baby Caterpillar online shopping experience, however, If you are not happy with any aspect of your purchasing experience, then please let us know so we can resolve any issue you have.

We guarantee all the Baby Caterpillar sleepwear essentials are 100% New Zealand made.  We guarantee that the quality is made to the highest possible standards.  If you are not happy with the quality, please let us remedy this for you.

Not only do we meet our obligations under the Consumer Guarantees Act, our aim is to exceed your expectations.

WARRANTIES

sleep better in wool

We will repair or replace your Baby Caterpillar garments within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing.

Please return your garment as soon as possible so we can assess its condition and either repair or replace.

Any damage that occurs after a year is usually caused by fair wear and tear, or incorrect washing and storage.

Remember, moths love merino wool, so please make sure that you are storing your merino wool in such a way that they will not be food for moths - as moth holes will NOT be covered in the warranty. 

WASHING INSTRUCTIONS

Looking after pure merino is not as hard as you think, but you do need to follow a few simple rules:

  • Pure New Zealand merino is a delicate, natural product and therefore hash washing and wring will damage it.
  • Baby Caterpillar sleepwear merino essentials are designed to be machine washable, provided you use a gentle or wool wash, with a wool approved detergent only.
  • Don't leave merino to soak or use any bleach as this may result in holes.
  • DRYING: Our merino sleepwear essentials can be tumbled dried on a low heat setting, or dried flat away from direct sunlight.
  • AIRING SLEEPING BAGS: Between washes we recommend you hand your sleeping bag over the cot inside out to air. NB: Like with any fine garment, merino is a delicate fabric and not all stains can be prevented or removed. With proper care and cleaning you can expect your Baby Caterpillar merino sleepwear essentials to last a very long time.
  • I have used several different types of swaddles (or wraps as you call them) over the course of my 3 children, but I just had to email you and let you know that I love your one the most.  It really is so easy to use and fits for much longer than the other merino ones I had.  I have finished having children now, but I will be telling anyone who needs a swaddle for a baby to buy your ones. 

    Sam
    Auckland, New Zealand

  • Thank you for my sleep. I LOVE YOU! I received one of your baby merino swaddles for a baby shower gift, and finally my beautiful baby girl slept through for more than 2 hours at night. I had always wrapped her, but she always managed to get her arms and legs out and then wake up. Having the pocket thing meant she could not get her legs and feet out, then I just had to wrap her arms, and she stayed like that all night long. I will be getting a sleeping bag very soon

    Liz (& Isobel)
    Ellerslie, New Zealand

  • Just wanted to say how awesome your sleeping bags are!!! Quality make and TOUGH! I purchased the twin pack (1 winter & 1 std weight) I was a  bit dubious about spending so much but has been the best product I've bought for our little girl & worth every cent! so nice to know she's snug as in her bed .... Easy to wash too.  Would recommend your products over and over again.... And great they are still made in nz!!!  Thanks again

    Joan
    Auckland, New Zealand