Terms & Conditions

Shipping information

We will endeavor to dispatch all orders within 48 hours. However if an item is out of stock a representative from Baby Caterpillar will contact you to discuss an anticipated dispatch time or an alternative.

Our courier pickup is scheduled for 12 pm Monday - Friday, therefore orders placed before this time may sometimes even go out the same day for overnight delivery.  Orders placed after this time will go out in the next day's pickup (unless they are on backorder, then you will be notified). Courier on rural deliveries will take longer to be delivered. If you require a Saturday delivery, please contact us by phone or text on 021505544 for this to be arranged, otherwise we do not deliver on Saturdays.  If a signature is required on delivery, please indicate this in the delivery instructions section, otherwise we do not automatically use this service.

We also offer a complete International Delivery service. 

Return policy

All goods are returnable with no questions asked, providing they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. Sale items cannot be returned. Postage and packaging will not be refunded unless Baby Caterpillar accept that the product is faulty. We do not take responsibility for garments damaged due to failure to follow our washing instructions.

Display of colours

All computer screens display colours slightly differently. The colours you see when you visit our website may differ slightly from the actual product colour.

Pricing

All prices of goods contained in the Baby Caterpillar website are based in New Zealand dollars and are inclusive of GST.  Our prices may change without notice.

Privacy

At Baby Caterpillar your privacy is our priority.  We will not release any information about our customers to persons or entities outside our organisation. Our website is hosted on a secure server and as such, all information gathered and stored about their customers are kept private, safe and secure.

  • I have used several different types of swaddles (or wraps as you call them) over the course of my 3 children, but I just had to email you and let you know that I love your one the most.  It really is so easy to use and fits for much longer than the other merino ones I had.  I have finished having children now, but I will be telling anyone who needs a swaddle for a baby to buy your ones. 

    Sam
    Auckland, New Zealand

  • Thank you for my sleep. I LOVE YOU! I received one of your baby merino swaddles for a baby shower gift, and finally my beautiful baby girl slept through for more than 2 hours at night. I had always wrapped her, but she always managed to get her arms and legs out and then wake up. Having the pocket thing meant she could not get her legs and feet out, then I just had to wrap her arms, and she stayed like that all night long. I will be getting a sleeping bag very soon

    Liz (& Isobel)
    Ellerslie, New Zealand

  • Just wanted to say how awesome your sleeping bags are!!! Quality make and TOUGH! I purchased the twin pack (1 winter & 1 std weight) I was a  bit dubious about spending so much but has been the best product I've bought for our little girl & worth every cent! so nice to know she's snug as in her bed .... Easy to wash too.  Would recommend your products over and over again.... And great they are still made in nz!!!  Thanks again

    Joan
    Auckland, New Zealand