Shipping & Delivery

Do you provide International delivery?

Yes, we do - All Australian orders will be delivered within approximately 5-10 working days. All other international orders will be delivered in approximately 10-12 working days. International orders are sent via NZ Post or FedEx International and are subject to customs rules and regulations. 

Will I be able to track my order?

Yes.  Once your order has been collected and scanned, if you provided an email address at the checkout, you will receive an email notification allowing you to track and trace the ongoing progress of your order. If you haven't received anything within 3 working days, double check your spam folder.

What is it going to cost?

New Zealand orders:

Flat shipping rate $6.00

Australian orders:

Flat std shipping rate $16.00
Track and trace courier price - $30.00

UK & USA orders:

Flat std shipping rate $28.00
Track and trace courier price - $50.00

How long will it take to get to me?

New Zealand orders will take 2-4 working days.
Australian orders will take 5-10 working days.
UK & USA orders will take 10-12 working days
International orders that have paid for the EXPRESS courier delivery service should take 2-4 working days

What if my order is out of stock?

If you have ordered a garment that is out of stock, we will contact you by email, phone or text as soon as possible to advise what options are available.  Most of the time your garment is only our of stock for a few days and we are able to dispatch as soon as possible.

How do I return an item?

You can return any Baby Caterpillar garment that you purchased online as long as they are unworn, unwashed and still in the original packaging. You can get either a full refund of the purchase price or exchange for any reason within 30-days or purchase.

Returns can be sent to:

Baby Caterpillar Ltd
28 Aramoana Ave,
Devonport, 0642